When Someone Dies
Knowing what to do when a loved one dies doesn’t come naturally and calling a funeral director is probably one of the most difficult things you’ll ever have to do. We do all we can to make it as easy and straightforward as possible. No matter the day or time you will always speak to a member of our staff who will guide you through the first steps that you need to take.
At Their Home
When someone dies at home you will need to contact the Doctor who was looking after the person during their last illness. If it is outside of the surgery hours, you will need to dial 111 and inform them of the death. They will arrange for a duty doctor to visit and certify the death. They will then give permission for your loved one to be moved to our chapel of rest. You may wish to contact us as soon as your loved one has died and you are waiting for the doctor to attend or you may prefer to wait until the doctor has been before contacting us. Whatever you choose, you will receive a professional, personal service 24 hours a day, 365 days a year. We will arrange with you to have your loved one bought into our care at a time that is convenient for you.
If the death is unexpected or sudden, you should telephone for an ambulance on 999. The ambulance crew may ask the police to attend or call for a doctor to certify death. The ambulance service and the police will explain to you what the next steps are as each circumstance is different.
Your loved one may have to be taken to the local hospital by the Coroner’s preferred funeral director. Just because this funeral director has attended, it does not mean you are obliged to use their services.
If your loved one has died in hospital, we will not attend immediately. Some people find it comforting to contact us as soon as possible after the death in order for us to make the provisional arrangements to bring the person to our chapel of rest.
You will need to contact the Bereavement Office at the hospital to arrange to collect the Death Certificate. The staff will be able to guide you on the registration of the death and may even be able to book you an appointment to register.
At a Nursing or Care Home
If you have requested to the home that you wish to be informed of the death, they will contact you no matter the day or time of night. They will arrange for a doctor to come out and certify the death and also make contact with us on your behalf. We will arrange with the home to bring your loved one into our care. The home will give us your contact details and we will telephone you as soon as possible.
Away from Home or Abroad
Losing a loved one is a traumatic time but when they are away from their home, it can seem to be even worse. We have many years of experience in arranging funerals where the deceased has died elsewhere in the country or abroad. Whether your loved one has died here and has expressed wishes to be repatriated back to the home country or they have died abroad, rest assured we will look after every detail to get your loved one home.
The Role of the Coroner
When somebody dies suddenly or unexpectedly, the death may be reported to Her Majesty’s Coroner. In this case, the doctor will not issue a Medical Certificate of Cause of Death and there may have to be an inquest held in the Coroner’s Court. The Coroner or Coroner’s Officer will be able to guide you through the procedures and will advise you when you may go to the registrars to register the death.