Compliance with Regulations
On a practical side, we ensure that all the necessary liaisons and deadlines are met and all the paperwork is completed and handed in at the right place at the right time. A full written estimate detailing the costs will be given with every funeral arranged. This shows the Funeral Directors charges and details of the fees paid on behalf of the family. Much of the work that the Funeral Director does is discreet and is not always readily apparent what duties are carried out. These include :- Service The Funeral Arrangements themselves can be made at anytime just by contacting us. We can call and see you or you may visit our Funeral Home. In selecting ourselves as your Funeral Director, we will ensure that each and every detail is discussed with you thoroughly to ensure your wishes and those of the deceased are correctly carried out.
On completion of Cremation and Doctors Forms the Certificates are taken to the relevant authorities along with other legal documents. All Documentation and discussion about the funeral will be retained for future reference by the family and ourselves. All information is kept in absolute confidence.
Liaison and Confirmation
All communications, regarding the funeral arrangements, with clergy, church, cemetery or crematorium and liaison with the police and coroner when necessary, are taken care of.
Provisions for the day of the funeral
No one knows when a death will occur, or when you will suffer the loss of a loved one. Death can occur at anytime and anywhere. The Funeral Director will be responsible for the overall supervision of the funeral itself and will always be available from the time of death, to the ceremony and afterwards for help, support, guidance and comfort. Once we have taken your instructions and have arranged a funeral at a given time on a given day, we will carry it out, regardless of circumstances. All arrangements made for the funeral are confirmed in writing, so that the details may be checked and agreed. The Removal of the Deceased from the place of death to our private chapel of rest is a service, providing we have the necessary authority. The Arrangement and Payment of Fees and Disbursements relating to the funeral include; Crematorium and Cemetery Fees, Parochial Fees, Press Announcements, Floral Tributes, Hymn Sheets, Attendance Cards, Catering arrangements either at your home, or an external venue, plus any other detail requested by the relatives of the deceased. Where necessary a grave will be purchased and fees paid.
Where requested, we will provide Limousines to follow the Hearse. All staff will be attired in smart appropriate dress and shall ensure a professional dignified attendance and supervision throughout the funeral. If you require any help or advice at anytime, please contact us.
Assistance 24 hours a Day.
As your Funeral Director, we are here to advise you in making all those arrangements which meet your personal needs and desires. Please remember that we are here to help you in whatever way we can, to help you cope and adjust to your bereavement. Providing you with a personal 24 hour, 365 day a year service is just the start. Remember, if you require help at any time during this period, all you need to do is call.
The day of the Funeral
The Funeral Ceremony is the culmination of the work that has taken place since the death occurred.
Although only one of the many functions of the Funeral Director, to many people, the sight of a funeral cortege is probably the one most associated with funeral service. It is significant to note that the word funeral is derived from the Latin “funeralis” meaning a torchlight procession. Funeral Directors will be in attendance throughout the proceedings, to ensure the smooth running of events. They will take on the role of master of ceremonies, carrying out the task of guiding, directing and overseeing the funeral. As well as the Funeral Director, four members of staff will also be present. These pallbearers will be attired in smart appropriate dress and will ensure professional dignified attendance and supervision throughout the funeral.
If you or any member of your family is unsure of what to do, tell your Funeral Director. This is what they are there for, to help and guide people through one of the hardest days of your life.
Costs and other services
In all aspects of the funeral arrangements our staff will point out the procedures and legal requirements.
Whilst arranging the funeral, we will advise on costs and charges to be incurred, culminating in a full written estimate which will be given to the person responsible for the arrangements before the day of the funeral.
Our account itself is divided into three separate parts, our charges, the disbursements and the coffin or casket. Our charges include professional fees and overhead costs, which include the provision of a 24 hour a day call rota, our professional services in making the funeral arrangements and arranging documentation and necessary personal attendance’s, the conveyance of the deceased to our private rest rooms and the use of the same until the day of the funeral.
Disbursements are essentially fees that we pay out on behalf of the family. These include Doctors fees, Crematoria/Cemetery fees, Parochial fees, Newspaper Announcements, Printing and Catering.
Our written estimate will detail the approximate cost of any disbursements. However, as we have no direct control over these charges, they could be slight variations from the estimate.
Coffin or casket charges are for the coffin/casket you choose including the gown and lining etc.
The account can be paid for by cash, cheque, credit or debit card.
Organisations to be Informed of the Death
Car Insurance – Documentation will have to be changed as you are not legally insured to drive.
Social Services/District Nurses – (If there is equipment belonging to either of these, it must be returned)
Hospital and/or family Doctor (Any outstanding appointments should be cancelled)
Social Security – (Form 344/BD8 needs to be completed to cancel any direct payments into a bank account. This white certificate is provided by the Registrar of Deaths)
Local Council – (Cancel any housing/rate benefits and council tax)
Gas, Electric, Water, Telephone and Cable Companies – (Cancel accounts)
Post Office – (Arrange redirection of mail, a small charge may be made)
Credit Card Companies – cancel cards and pay up accounts
Banks and Building Societies – (Accounts need to be closed and any joint accounts need to be amended)
Investments and Insurance Policies – (Premium Bonds are not transferable. The Post Office will issue you with a form that needs to be sent to the Bonds and Stocks Office. For further advice we suggest that you consult a Financial Advisor or Accountant.
Store Cards – (loyalty, charge and credit need to be cancelled)
Items You May Need to Cancel
Milk, Newspapers, Lottery Ticket, Appointments, Meals on Wheels, Home Help, Chiropodist, Dentist, Eye Specialist, Hairdresser, Home Care and Gardener
Items to be Returned
Passport – (You should return the passport to: The Passport Office, U.K. Passport Agency, 5th Floor, India Building, Water Street, Liverpool.)
Driving License – (You should return the driving license to: D.V.L.A., Swansea, SA99 1AB)
Vehicle Registration Documents – (To change name of ownership)
Car Insurance – (To change Policy Holder’s name or a refund may be issued)
Television License – (To change name or a refund may be issued)
Season Tickets and Club Memberships Cards – Library Books and Card – National Insurance Papers
If the Property is Unoccupied
Make sure all windows and doors are locked and secure, if there are any cat flaps/doors make sure they are secured. In winter leave some heating on, as this will prevent any pipes from freezing. Make sure that the fridge door is left ajar and that all perishable foods are disposed of.
In certain circumstances the next-of-kin can receive help with the cost of the funeral from the Social Fund. (Claims must be within three months of death.)
Ask your Funeral Director for further information on Death Benefits.
Your financial circumstances may now have changed and you could be eligible for various state grants. To find out more visit http://www.gov.uk/funeral-payments/overview
Your local Citizens Advice Bureau can also help you.
Registration Of A Death – How To Register a Death
In England and Wales,a death must be registered by the Registrar of Births and Deaths for the area in which the death occurred. If you are unsure whether or not you have authority to register the death, we will advise you. The Death Must be Registered Within Five Days. When You Go To The Registrar
1. Things To Take With You
The Medical Certificate of the cause of death – The Deceased’s National Health Medical Card
The Deceased’s Birth Certificate and Marriage Certificate
The Marriage Certificate and Birth Certificate contain all the information required by the Registrar.
2. The Registrar Requires the Following Details
Full Name of the Deceased – Home Address – Date and Place of Death
Date and Place of Birth – Last Occupation – Date of Birth of Surviving Partner
Whether the Deceased was in Receipt of a Pension or Allowance from Public Funds
If the Deceased was a married woman
Maiden Name – Husband’s Full Name (even if deceased) – Husband’s last Occupation (even if deceased)
From the Informant – Full Name of Informant – Home Address
3. The Registrar Will Give You
A Green Certificate – which must be handed to the funeral director so that the funeral can take place
A White Certificate – this is for social security purposes
4. The Registrar Will SELL You Copies of the Death Certificate
You may need these for:
The Will, Pension Claims, Insurance Policies, Savings Bank Certificates or Premium Bonds
You will need to book an appointment to register which can be done by telephone on 0300 123 4045 or online by following the link above.